Will retail technology fully replace humans in stores?

Employing technology to enable stores’ digital transformation is ZKONG’s primary goal. However, there has been a concern that whether technology will replace people and diminishes the latter’s value.

Retail-related technology such as ESL cloud system helps to fulfill time-consuming tasks which are basic to store operation, such as fast update of a great many price tags and accurate checking of inventory level.

In traditional stores, staff spend a lot of time doing such work and therefore can barely provide comprehensive customer service. But after introducing ESL, in-store labour obtain enough time to spend on more process-oriented work, such as consumer guidance and promotional strategy planning.

Zkong news-32That is to say, technology is never enough without the people, and it not only requires human collaboration to function , but also allows people to do more meaningful work.

Want to maximize the utility of both retail technology and labour? Click www.zkongesl.com or contact sales@zkong.com to know more about our smart store solutions!

Post time: Nov-14-2023

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